Hardship Inoculation

Hardship Inoculation is a lens. Nothing in the world changes when you pick it up, but quite a lot becomes visible.

It is worth keeping in your pocket not because it is always right, but because it is always available. A tool you carry beats a perfect tool you left at home.

Strip it to the floor and you find an old instruction: look carefully, judge slowly, act decently. The new name exists because the old instruction keeps being forgotten.

In any Indian office there is one person who knows where everything is, whom to call, and how things actually get done. The organisation chart does not show this person. Reality does.

An organisation is only a group of people who have agreed, for now, to pull in roughly the same direction. Carry it lightly. Ideas, like umbrellas, are useful only when actually opened.