Volume 1 · The Machine Between the Ears · Essay 284
Ratcheting Effect
If the ratchet effect is about rising expectations, its cousin is about rising demands: complete the task faster this quarter, and next quarter's target is built on your new speed. The worker who exceeded the plan is rewarded with a larger plan. Success, ratcheted, becomes the new minimum.
Workers learned this long ago — the quiet slowdown of the piece-rate worker who knows that beating the quota merely moves the quota. Managers call it sandbagging; it is actually a rational response to a ratchet that only tightens.
The mechanism punishes exactly what it should reward. Excellence becomes evidence that more can be extracted, so excellence is concealed. The system trains its best people to hide their best.
If you hold power over targets, break the ratchet visibly: let improvement sometimes bank as ease rather than always as escalation. The team that trusts gains to be safe will show you their true capacity. And in your own life, notice where you ratchet yourself: the achievement that instantly becomes the new obligation. Sometimes let the win be a win. Not every notch upward must lock.